Privacy Policy

Effective Date:  August 17th, 2023

Thanks for visiting Revoir! Here at Revoir™  (“Revoir”, “we”, “us” or “our”) respect your privacy. When it comes to your personal information, we believe in transparency, not surprises. That’s why we’ve set out what personal information we collect, what we do and/or may do with it, and your choices and rights. 

By using or entering our site, providing us your information and/or by engaging in any commerce with us, you confirm you have agreed to the Terms and Conditions and have read, understood and agreed to this Privacy Policy. 

Please also know, our site and store is hosted by Shopify and we use their ecommerce platform so that we can sell our products and services to you. Your data is entered through Shopify (and through other integrated third parties such as third party payment processors and third party shippers) all of whom have their own firewall protected systems. Shopify and/or its affiliates are responsible for any end user data and information it uses, collects and/or stores and we are in no way responsible for Shopify's collection retention or use of personal data and/or information. By accessing and or using this site and ecommerce store hosted by Shopify you are also confirming you have read and agreed to the Privacy policy, Terms of Service and Cookie Policy of Shopify as it applies to any transactions on its platform and as it applies to any end user.  Please also be aware, that when you are an end user on this hosted platform, Shopify may also get information about your interactions with their sites, although it may use this in anonymous, aggregated or pseudonymized form which does not focus on you individually. Shopify may use this data to evaluate, provide, protect or improve their services (including by developing new products and services). 

 

1. Some key terms

In our Privacy Policy, when we refer to “Users,” we mean our customers who buy our products, those that provide us with their contact information as well as any and all visitors to our site. 

2. How does this Privacy Policy apply?

This Privacy Policy describes what we do with personal information that we collect and use for our own purposes, such as your account information and information about how you use and interact with our site, including information you submit to purchase our product, our customer support as well as certain information relating to Users.

3. Personal information we collect

Information we collect includes both information you knowingly and actively provide us when accessing or purchasing any of our products, and any information automatically sent by your devices in the course of accessing our products and Website. The Website may automatically track customer information based on usage of the Website.

You expressly agree and acknowledge that Revoir collects and stores your personal information, which is provided by you from time to time on the Website  including, but not limited to, your first name, last name, email address, shipping address, billing address and any other information necessary for use of the Website. You are aware that the contact information provided to Revoir may be used to send you offers, brand updates and promotions, and you hereby expressly consent to receiving the same.

IP Information: You are aware that Revoir may automatically track certain information about you based upon your IP address and your behaviour on the Website, and you expressly consent to the same. You are aware that this information may be used inter alia to do internal research on your demographics, interests, and behaviour, to enable Revoir to better understand, and cater to your interests. You are expressly made aware that such information may include the URL that you visited prior to accessing the Website, the URL which you subsequently visit (whether or not these URLs form a part of the content of the Website), your computer and web browser information, your IP address, and such other similar information.

 

4. Third Party Service Providers

You understand and acknowledge that pursuant to the services offered by Revoir through the Website, your personal information and such other information, which is provided by you from time to time, may be disclosed by us to third parties including but not limited to payment gateways and advertisers, logistics providers. This information shall be disclosed for the purpose of providing personalisation, promotional content and for internal analysis. You agree that such disclosure and use, shall not hold us liable for the use of such information in accordance with this Policy, the Terms and Conditions, Shipping and Delivery Policy and Cancellation and Refund Policy. You agree not to hold us liable in the event of any breach of warranty, intentional or unintentional, by the third-party service provider. You agree that you have read and understood the policies of such third-party service providers.

 

5. Cookies

We use “Cookies” to collect information about you and your activity across our site. A Cookie is a small piece of data that our Website stores on your computer, and accesses each time you visit, so we can understand how you use our Website. This helps us serve you content based on preferences you have specified.

We may install Cookies or other similar data collection software in your computer system/device for such purpose and you hereby consent to the same. We may use “cookies”, beacons, or similar electronic tools to collect information to assign each visitor a unique, random number as a user identification (User ID) to understand the user’s individual interests using the identified computer.

You are aware that you might encounter ‘Cookies’ or other similar devices on certain pages of the Website that are placed by third parties or affiliates of Revoir. You expressly agree and acknowledge that the Website does not control the use of such cookies/other devices by third parties, that Revoir is in no way responsible for the same, and that you assume any and all risks in this regard.

You represent that the information or data you provide from time to time is and shall be correct, current and updated and you have all the rights, permissions and consents to provide such information or data. You providing the information or data and the consequent storage, collection, usage, transfer, access or processing of the same shall not be in violation of any third party agreement, laws, judgments, orders or decrees.

You may choose to set your browser to warn you when a Cookie is being sent or to remove or reject Cookies. If you choose to remove or reject Cookies, it may affect features and services on the Website. Further, you may choose to withdraw your consent to the use/ disclosure/ retention of such Cookies. In such a case Revoir will have the option to not provide certain services offered by Revoir. 

Set out below are the categories of Cookies provided on our Website:

 

a) Necessary Cookies

Cookies necessary for the basic functioning of the Website which ensure compliance with the applicable privacy laws and regulations.

b) Functional Cookies

 Cookies required to improve access to the Website for the User, including Cookies for remembering and storing information such as User ID,  location, font size, language preferences.

c) Performance Cookies

Cookies installed to enhance performance of the Website by analysing User preferences, products shortlisted.

This Website does not allow a feature to disable tracking of online activity since it is not uniform across all websites. The Website comprises third party SDKs which may collect personally identifiable information such as your name, email ID, address. Such information is utilised for finding target customers and to provide related services.

Cookies Necessary for the Functioning of the Store

Reporting and Analytics

 

6. Legitimate Reasons for Processing Your Personal Information

We only collect and store your personal information when we have a legitimate reason for doing so. In which instance, we only collect personal information that is reasonably necessary to provide our services to you. Information is collected and stored for validation of mobile numbers to send promotional and transactional information, internal analysis to provide personalisation etc including your usage of the Website for the products and choices.

 

7. Security of Your Personal Information

When we collect and process personal information, and while we retain this information, we will protect it with the Secure Sockets Layer (“SSL”) standard and as specified by the Information Technology Act, 2000, including the rules framed thereunder, or any other applicable law, , to prevent loss and theft, as well as unauthorised access, disclosure, copying, use, illegal data breaches, or modification. The email id provided by you will be stored on our marketing platform. Your credit or debit card information will not be stored by us, the information may be saved in the Payment Gateway’s website and will be governed by the policies adhered to therein.

Although we will do our best that is reasonably possible in the circumstances to protect the personal information you provide to us, we advise that no method of electronic transmission or storage is 100% secure, and no one can guarantee absolute data security. We will comply with laws applicable to us in respect of any data breach.

You expressly permit us to collect, store and process your personal information for the reasons provided above. You understand that processing of personal information is required to enable your usage of the Website and its services and to comply with the applicable laws.

 

8. How Long We Keep Your Personal Information

 We keep your personal information only for as long as we need to. This time period may depend on what we are using your information for, in accordance with this Policy. If your personal information is no longer required, we will delete it or make it anonymous by removing all details that identify you.

However, if necessary, we may retain your personal information for our compliance with a legal, accounting, or reporting obligation.

 

9. Divulging/Sharing of Personal Information

You are aware that Revoir may share your personal information with other persons, including storing your information with its marketing partners to enable Revoir to share brand updates with you.

You are aware that Revoir may disclose personal information if required to do so by law or if Revoir in good faith believes that such disclosure is reasonably necessary to respond to subpoenas, court orders, or other legal processes.  Revoir may also disclose your personal information to government authorities, third party rights owners, or other third parties if it believes that such disclosure is reasonably necessary to enforce this Policy or Terms of Use; or protect your rights, property or personal safety.

 

10. International Transfers of Personal Information

The personal information we collect is stored and/or processed where we or our partners, affiliates, and third-party providers maintain facilities. Please be aware that the locations to which we store, process, or transfer your personal information may not have the same data protection laws as the country in which you initially provided the information. Information will be transferred to overseas regulators for the purpose of customs clearance. Transfer of information to overseas regulators will be  (i) performed in accordance with the requirements of applicable law; and (ii)  protected in accordance with this Policy

 

You agree that these countries may have different security standards for personal data protection and may be subject to the disclosure requirements as per the applicable law of the country. Further, information may be disclosed and exchanged with other countries in order to comply with taxation and other laws. We will use best endeavours to ensure that your information is protected and processed for necessary purposes, however, you agree that we shall not be held liable for any breach of confidentiality or misuse of the information provided.

 

11. Use of Website

You agree that this Website will only be used by customers who have attained the age of majority, in domestic and international territories. You understand that Revoir may call, send messages via SMS or WhatsApp regarding your order and/or any query. You understand that the Website does not send promotional and other non-essential communication without your express consent, and you have the right to opt-out of receiving such information by emailing us at support@revoirskincare.com

 

12. Your Rights and Controlling Your Personal Information

 You always retain the right to withhold personal information from us, with the understanding that your experience of our Website may be affected. We will not discriminate against you for exercising any of your rights over your personal information. If you do provide us with personal information, you understand that we will collect, hold, use and disclose it in accordance with this Policy.

If you believe that we have breached a relevant data protection law and wish to make a complaint, please contact us through the details below and provide us with full details of the alleged breach. We will promptly investigate your complaint and respond to you, in writing, setting out the outcome of our investigation and the steps we will take to deal with your complaint.

 

13. Grievance Officer

In accordance with the Information Technology Act, 2000 and Consumer Protection (E-Commerce) Rules, 2020 made thereunder, contact details of the Grievance Officer are provided below:

Contact info: support@revoirskincare.com

 For any questions or concerns regarding your privacy, you may contact us using the aforementioned details.

 

14. Governing Law and Jurisdiction

This Policy shall be governed by and construed in accordance with the laws of India.

All disputes arising out of this Policy shall be subject to the exclusive jurisdiction of the courts in Delhi.